Your privacy is a priority at 3ivx, and we take care to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
If you do not want 3ivx to keep you up to date with 3ivx news, software updates and the latest information on products and services login to the 3ivx Store and update your personal contact information and preferences in the 'My Account Info' Section.
What information we collect and how we may use it
When you interact with 3ivx, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; information about the 3ivx products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
3ivx does not collect or store your payment or credit card information at anytime. 3ivx does use external service providers such as WorldPay and PayPal to process payments. You can find out more about their privacy policies here.
Publicly displayed information is public
If you use the 3ivx Forum you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. 3ivx is not responsible for the personally identifiable information you choose to submit in these forums.
When we disclose your information
3ivx takes your privacy very seriously. 3ivx does not sell or rent your contact information to other marketers.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
3ivx takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The 3ivx Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
The 3ivx Store - Refund Policy
There is a fully featured, Free 30-Day Trial version of 3ivx available here. Please take the software for a test drive before you purchase, as our refund policy, shown in the 3ivx Store, is that refunds will only be granted for technical fault.
In exceptional circumstances refunds will be granted at the sole discretion of 3ivx Management. If you believe your request for a refund is exceptional please contact us and provide details of your situation.